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FAQ

How do you deliver?

Within the M25, we offer various couriers including HIVED & Packfleet & DHL.

Outside the M25 we use DHL (Next working day).

Note: 

Packfleet - Same-day and next working day delivery (carbon neutral).

HIVED - Choose between either next working day, or within two working days.

DHL - Orders will be delivered next working day.

What days do you deliver?

DHL: Monday to Friday

HIVED: Mondays to Saturday.

Packfleet: Mondays to Saturday.

What time is cut off for next day delivery?

Please place all orders before 12pm for next day day delivery (Delivery days vary by courier).

How much does delivery cost?

Delivery prices vary depending on location, weight, and speed of delivery. We will show you all available options at checkout, and allow you to choose.

How do I contact you?

Please email us at hello@bundles-online.com, or use our contact form below.

Returns & Refunds Policy

Please find our full refund policyhere

What if my delivery is late?

We do our best to ensure every package reaches its destination on time, and if your delivery hasn’t arrived when you expected it, we would like to know but before getting in contact with us please check your emails from either DHL or HIVED who will have given you tracking info:

HIVED

DHL

Packfleet

Please do get in touch if there is anything else via hello@bundles-online.com, and we would be happy to help. 

If I won’t be home can my order be left in a safe place?

If you are no longer going to be home at the time of your delivery please speak directly with the courier that you have chosen using the links below. However, any issues do let us know.

HIVED

DHL

Packfleet

Please email us on hello@bundles-online.com or use our below if your question isn't here and we will get back to you in 24hrs.

Contact form